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GENERAL QUESTIONS

Q: What are Wall Decals?
A: Wall Decals are adhesive wall “stickers” specifically made for walls and other interior surface. They are made from solid color material that is laser cut (not printed) into shapes. Since they are made of solid color they are also great for use on windows or other glass surfaces.

The finish of the decals is matte, not shiny, so they do not look like stickers. Because the vinyl is quite thin it appears very smooth and makes the edges, and any overlapping, almost invisible. The final appearance of the decal takes on a hand painted look.

Q: Are they stickers?
A: Yes, wall decals are basically stickers that are specifically made for walls and other interior surfaces. The adhesive used is engineered to stay on the decal, and not transfer to the wall. So they are safe to use on your home surfaces without worry about stickiness left behind.

Q: Are they wallpaper?
A: No! Wall decals are not wallpaper. Wallpaper can be really beautiful but is notorious for its difficulty in application and removal.

Q: Are wall decals removable?
A: Wall decals are completely removable, simply peel them off .

Q: What are they made of?
A: These graphics are laser cut shapes made of adhesive vinyl material, not paper or wallpaper. So there is no risk of the product leaving behind pieces due to improper removal or being too sticky like other products.

Q: Do they look like stickers?
A: No. Wall decals do not look like stickers, beginning with the fact that they are not shiny, but have a matte finish that allows them to blend in with the look of your walls/surfaces, and with your decor.


This material is also very thin and flexible, so it lays beautifully on surfaces for a smooth look. Even with slightly textured wall, this thinness lays on the texture so well, that it allows for a realistic look as if it were painted on.


USAGE & APPLICATION

Q: Can they be used in bathrooms?
A: Yes! Wall decals work on many bathroom surfaces, including walls, tiles, mirrors, and even shower curtains. Just be sure that the surface is clean first, and that after application, you allow decals to form a secure bond with the surface before you steam up the bathroom (minimum 2 hours–maximum 48 hours). This is only necessary when applying decal to porous surfaces, like walls, and material. Please see "Tips and Tricks", before beginning.

Q: Can the decals be used on knock-down, orange peel or other textured surfaces?
A: Wall decal vinyl is very thin and smoothes over most surfaces easily. However, every surface and texture is different and some surfaces are simply too textured to allow for proper adherence. Please contact us for more information.

Q: Can the decals be used outdoors?
A: The decals themselves will hold up outdoors but the adhesive will not on porous surfaces. This would allow moisture to get underneath and the graphic will not stay. But they stick great to non porous surfaces like metal, glass, and hard plastic.


COLORS

Q: How many colors do I have to choose from?
A: We offer 30 different colors. All wall decals are available in any of these colors. Each order is custom produced for you to your specifications, so please be sure about color before you order .

Q: How can I know the exact color of decal that I will get?
A: Computer monitors are not accurate representations of color. To help you make this decision, we offer samples for you to purchase. If you are interested in this, please contact us via email.


HOW TO RESET/CHANGE YOUR PASSWORD

Q: How do I reset my password?
A: Follow these simple steps (there are a few confirmation steps for your security).

1. Go to the Password Recovery Page: Click Here

2. Type in your email address (should be the same email address you used on our old website)

3. Then click Retrieve Password

4. Check your email and click the link in your email to confirm the password reset.

5. Then your new password will be emailed to you.

You're done!

 

Q: How do I change my password to something I can actually remember?
A: Follow these simple steps:

1. Login and Click on the 'Your Account' button in the top of the website.
Or click here to go straight to your account settings page.

2. Change the password in your 'Personal Information' Section.


ORDERING DETAILS

Q: How do I check on the status of an order?
A: An email will be sent to you when your order is placed and when it ships.
Note: Custom orders and changes made to orders will not be reflected here. They are processed internally, and outside of our automated system. To check on these, you must email or call Customer Service.

Q: Can I make a special/custom request for my order?
A: Yes, these are handled via email or phone call. They are priced as per size and any added details, on a case by case basis.

Q: Can I make a change to my order after it has been placed?
A: Many times we can accommodate changes to your order after it was placed. If your order needs to be changed please contact us as soon as possible.

If you need to make a change to your order after it has been placed, eg. Color change, size change, address change: We recommend a phone call for prompt and accurate changes.

Q: How do I return an order?
A: Orders are not returnable, but we do offer an exchange with prior authorization.
We do not allow returns, because:
–We produce most of the decals per your specifications. We do not keep every design in every size and every color in inventory.
–We cannot guarantee that we can return the item to our inventory in the condition that it left us, therefore making the item unsellable.
Therefore please be sure about color at the time of order. That is the responsibility of the customer, and for your convenience, we offer color samples to purchase.

Q: Can I exchange them for a different color?
A: We do not typically allow exchanges based on color choice, because:
–We produce most of the decals per your specifications. We do not keep every design in every size and every color in inventory.
–We cannot guarantee that we can return the item to our inventory in the condition that it left us, therefore making the item unsellable.
Therefore please be sure about color at the time of order. That is the responsibility of the customer, and for your convenience, we offer color samples to purchase.

Q: How long after order does it take to receive it?
A: Since all decals are made to order, please allow 24 to 48 hours for your order to be shipped.

Q: Are decal units in inches or centimeters?
A: All decals are in inches.

Q: Do you offer designer discounts?
A: Yes with proof of status, contact us via email or phone

Q: Do you have reseller opportunities?
A: No, not at this time.

Q: Do you offer multi-unit discounts?
A: Yes we do, please contact us via email or phone

DIDN'T FIND THE ANSWER?

Submit your question to our Customer Support department via email or phone.
Email: info@highstylewalldecals.com
Phone: (952) 457-8455

Q: How long after order does it take to receive it?